I must perform a validation for the Case object, the rule consists of:
Close a Case when the status is in "VALIDATION" and after a maximum of 30 hours has passed, the ticket will be closed automatically.
My technical question is that I must create properly: a Trigger, a formula, a process builder, which is the correct option?
#Collaboration@* Salesforce Administrators * #Ask An Expert #Salesforce #Salesforce CPQ & Billing
4 Antworten