Hello,
I am wondering questions about Einstein Engagement Frequency :
after adding Frequency Split inside JB, we have different paths, so if I understand it's our job to decide the scenario for each path (for example for Saturated, maybe it's better not drag and drop email, or change with SMS/push) ?
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Hi @Estelle MILLERET !
Yes, that would be correct - as the user, you would determine what happens down each of the paths as they are defined. You may or may not want to add emails to Saturated paths, or perhaps you may want to engage with them via SMS or other methods, or even have them exit. Keep in mind that Einstein Engagement Frequency only evaluates email in regards to its calculations.
Thank you!
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