Skip to main content From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.
Conversation Design
Module

Conversation Design

Design agentic conversations that build better relationships with customers at scale.

Start
+300 points
Foundational
Designer
~35 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Customer Communication
  • Communication
  • Quality Assurance and Control
  • User Interface and User Experience Design
+300 points
Foundational
Designer
~35 mins
~35 mins