I have completed all the steps correctly in the https://trailhead.salesforce.com/content/learn/modules/use-employee-agents-to-get-work-done/navigate-guest-experience-bookings module (my last step to complete Agentblazer 2026 - go figure!). However, while the booking in "Cancel Miko’s Coral Bay Cruise Experience Booking" was completed correctly (I have screenshots), and then I follow the instructions to correctly in the "Book a New Session for Miko’s Family" with a "Confirmed" status for the booking (again, screenshots), the Agent continues to resolve with a "It seems there was an issue creating the reservation for the Magical Aquarium Tunnel Tour session" error preventing me from completing the module, my training and syncing correctly with Trailhead as I receive the following final error: "We can’t find a booking for Miko Mitsumi’s family of 5 for the Magical Aquarium Tunnel Tour Session with the status updated to 'Confirmed' or 'Completed'."
Please help resolve this before I collapse from exhaustion and frustration over Agentforce syncing issues when everything is showing correctly. :)
Hi Darren,
It sounds like the booking was created correctly, but the Trailhead verifier may not be picking up the booking as expected. I’d suggest trying the booking step again and making sure it is for Miko Mitsumi’s family of 5, with the Magical Aquarium Tunnel Tour session and the status set to Confirmed or Completed.
If everything looks correct and the verification still fails, it could be a syncing or Trailhead issue. If the issue persists, I’d recommend creating a Salesforce Support case so they can check the underlying booking data.
Hope this helps!
