While working on the Salesforce Prompt Builder > Sales Email Template. I have noticed the following, would like to know the thoughts of the community on the below observation.

Scenario 1:

I have created a template using the standard input fields, where in a few sections I have traversed through the child objects and provided Field names as inputs in my prompt template.

Scenario 2:

I have created a flex template, where I have provided the flow (The template triggered prompt flow has got all the records of that object, looped them and provided as input to the prompt template)

Observation: I have observed no much difference in the output provided by both Scenario 1 and Scenario 2, except for additional step of creating a flow to get records as input to a prompt template with in a flow. As per Salesforce, unless there is a custom logic where flow filters out the data based on the input I really do not see much of a difference in the output. But, I doubt this !

Feedback:

1. Could anyone please post their observations / thoughts on the above two scenarios?

2. Is there anything intresting you have observed while working on the prompt templates that stood out for you and want to advise me specific to Sales email prompt template creations.

Thanks!

#Prompt Builder  #Sales Cloud Einstein  #Einstein Bots  #Service Cloud Einstein