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Topics#IntegrationKriti Khanna 的问题
Kriti Khanna 提问于 #Integration
2018年9月5日 11:11

Error in connecting marketing cloud and sales cloud

Hi,

I am trying to connect my sales cloud account(unlimited edition) to marketing cloud edition (Enterprise 2.0), multi org is enabled on marketing cloud side and most of the configuration like installing managed package and changing layouts are done, also salesforce integration option is done in marketing cloud side.

I am getting error "There was an error communicating with Salesforce, verify your connected app is set up properly and try again." while performing steps mentioned on https://help.salesforce.com/articleView?id=mc_co_connect_marketing_cloud_api_user.htm&type=5.

I get the above mentioned error when I try to put my username before clicking integrate.

Any help is appreciated.

Thanks in advance.
3 个回答
  1. Abhinandana Gotam (EigenX)
    8月28日 04:45

    Hey everyone, I ran into this exact same issue while setting up the Marketing Cloud connection in Trailhead/Sandbox and finally got it resolved. 

     

    If you are getting the error "There was an error communicating with Salesforce, verify your connected app is set up properly and try again" when clicking Integrate

    on your Marketing Cloud API user, here is the exact 2-step fix that worked for me:  

     

    1. Assign the Connected App Permission Set to the User:  

    Go to

    Setup > Permission Sets > Marketing Cloud Connected App > Manage Assignments

    . Add your CRM integration user here.  

     

    2. Add the User's Profile to the Connected App Policies: 

    If your Connected App is set to

    "Admin approved users are pre-authorized"

    , you must explicitly add the user's profile to the app.  

    Go to

    Setup > App Manager > Salesforce Marketing Cloud (click dropdown on right, select Manage). Scroll to the bottom to the Profiles section, click Manage Profiles

    , and check the box for your integration user's profile.  

     

    Once I completed both of these steps, I went back to Marketing Cloud, hit Integrate, re-entered the username, and it connected instantly! Hope this helps anyone else stuck on this step. 

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