Social Feedback Survey App Error

Hi there,

I recently installed the Social Feedback Survey App From AppExchange and after configuring it, I am receiving the below error.

 Error: The managed social account must be validated to use this feature.

I have done all sorts of troubleshooting. 

I have checked that the social accounts are active on the Social customer Service page

I have checked that the permission gives access to those accounts

I have CRUD on the Social Post object

I have tracking feed turned on cases and all related objects

The dropdown fields are empty.

Thank you for your help.

@Denis Markovtsev@Crisis Response App - Salesforce Labs

@All About AppExchange