Hello everyone,
I have a Social Studio environment with 4 workspaces that belongs to 4 different brands.
They all have their own specific responses to posts that I have added.
When I create the Engagement Responses in the dedicated workspaces, every brand can access every response while answering to a post which is bad. Is there a way to limit specific Engagement Response to a workspace to prevent other brands from seeing and using it?
Thanks a lot in advance :) #Social Studio #SocialStudioTips
Unless things have changed (and I doubt they have), I was told they can't be limited to specific Workspaces. We have 300+ Workspaces and it would be amazing to limit Engagement Responses to specific ones, but that is not an option. What I've done is I've coded them in the title so individuals can search the engagement responses to find the ones they should use. Such as "Brand A - Inquiry" and "Brand B - Inquiry."
