*** Important Update: Action Required — Update Your Marketing Cloud Custom Domains by July 15, 2026 ***
Please note: All impacted customers have also received a personalized email containing org-specific details and required actions.What's changing?
Beginning July 15, 2026, CloudFront CDN will serve all custom image domains hosted on Marketing Cloud. All SAP and CloudPage domains must point to a Salesforce-hosted, domain-specific endpoint (DSE) to avoid disruption.
Who is impacted?
Marketing Cloud customers with custom SAP and CloudPage domains that require DNS updates — including CNAME and/or CAA record changes.
Required Actions
By July 15, 2026, work with your technical teams to complete the following for all affected SAP and CloudPage domains:
- Update your CNAME record to point to the corresponding Salesforce-hosted, domain-specific endpoint (DSE)
- (If applicable) Update your CAA record to include the required Certificate Authority (CA)
What Happens If You Don't Act?
If updates are not completed by July 15, 2026, your account will experience a service disruption.
What to Expect After You Act
Once updates are complete, Salesforce will migrate your image domains to CloudFront with no downtime. Verify success using a DNS or SSL checking tool.
Resources
- Update Your DNS for Enhanced Security and Seamless Management with Salesforce Marketing Cloud Engagement
- Secure a Domain with an SSL Certificate
Need help?
Connect with Agentforce on Salesforce Help.
