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#Task Management토론 중인 항목 3개

We've included a Rejected Task Status in our Org. Both, Completed and Rejected are considered a Closed Task Status. 

If a user selects Rejected for the Task Status, they are required to put in a Rejection Resaon from a picklist. If they select Other, then they are required to enter information in the Rejection Reason Other text field. 

When a user clicks the Mark Complete Action on a Task, a modal opens with the Status picklist field displaying. If the user selects, Completed, then they can click Save in the model and are finished. However, if the user selects, Rejected, the Rejection Reason picklist field must be updated but since it is not in the modal, there is no way to update Rejection Reason. 

 

QUESTION: Is it possible to customize the standard Mark Complete Action so the when the Mark Complete modal opens, and the user selects Rejected for the Status, then the Rejection Reason picklist field displays in the modal below the Task Status picklist and is required. And, if the user selects Other as the reason for the rejection, then the Rejection Reason Other text field will display and be required as well? 

 

If the above is not possible, I guess my only other option would be to create custom Action on the Task Object, correct? 

 

#Task Management

답변 3개
  1. 9월 16일 오후 4:34

    Hi Stephen, 

     

    The standard Mark Complete quick action uses a fixed mini page layout, not a Lightning record page, so Dynamic Forms' conditional field visibility doesn't apply to it. That feature only works on full Lightning record pages (Record Detail/Field Section components in App Builder), not quick action modals. So there's no admin-only way to make Rejection Reason and Rejection Reason Other conditionally appear inside that specific modal. 

     

    Your path forward: build a custom Screen Flow as a Quick Action (Object-Specific Action on Task, Action Type = Flow). In the flow: 

    - Screen 1: Status picklist 

    - Decision element checking Status = Rejected 

    - Screen 2 (conditional path): Rejection Reason picklist, required 

    - Decision element checking Rejection Reason = Other 

    - Screen 3 (conditional path): Rejection Reason Other text field, required 

     

    Replace the standard Mark Complete button with this custom action on the Task page layout/list view action bar (you can keep both if some users still just need simple Completed with no extra fields — the flow can handle both paths in one action). 

     

    This is the standard, fully-supported way to get conditional required fields on a Task status change — no code needed, just Flow Builder.

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Is it possible to create a button (or other function) on the Task page where:

  1. User clicks button
  2. Email Global Action (or equivalent) launches on screen
    1. Ideally the To: field will populate with the Email of the WhoID for the Task
  3. When user sends email then update Task Status to Completed, Task Type to Email: [Subject of email], Comments to [body of email], and Due Date to today.

I'm shocked this isn't a standard function, or maybe it is and I can't find it.

답변 6개
  1. Eric Praud (Activ8 Solar Energies) Forum Ambassador
    2023년 4월 27일 오전 7:11

    I never even thought of this scenario :)

    One thing I can think of is to create a screen flow with mandatory email fields (To address, subject, body). You can then add a Send email action to the flow after the screen and an Update record element to update the task you're on (you will need a record variable called recordId, spelled exactly like that, all in lower case except for the I).

    You can now add a Quick action to the Task object and select the screenflow.

    I've never tried this, but it should work, however, I don't think you can pick an email template this way, however, you could use some Text Template elements to create some templates users can choose from maybe in a drop down first, then the Body field could default to it

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Hi guys,

I am not familiar with tasks too much, and wonder whether there is some sort of Trailhead or so?

Because I have the following use case:

A small group of people with a certain profile and role assign tasks amongst themselves, to do certain jobs on cases.

As soon as one of the is on holiday, or on sick leave the others (or at least their team leader, that yet does not have a different role or profile) need to be able to reassign ownership to others in their group.  Activities, their sharing and behaviour have always been a bit of a mystery to me. That's why until today I tried to avoid. But now I need to know, what is possible, and don't find aggregated ("good") info.  Any input from you, as you probably had such a challenge already? Or any links to good documentation?

Thanks and regards, Jo

#Task Management  #Task Ownership#task sharing #Tasks

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I have a custom object called "Engagement Plan" that uses the "Task" related list (There seems to be no other way around it). The object is part of NPSP. 

 

I would like to have an action for "Add New" for the object and a "Change Status" for specific record. Ideally this would all be done in Activity Timeline but Engagement Plans don't seem to create tasks that show up in the timeline. I need users to quickly edit their tasks instead of clicking through the task record page to edit the one field. I also need "one off" tasks to be added as necessary. 

 

I checked and I have all the CRED permissions for Engagement Plans, Tasks, & Engagement Plan Tasks. I also checked the Search layouts to add the "update status" button and the page layout as well but it still does not show any actions on the related list. Also, the lightning record page lists this related list as "Enhanced" but it still does not show the actions. 

 

Any idea how I can make this happen? Thanks in advance! 

How can I make actions show up in the Task related list?

#Tasks #Salesforce Admin #Salesforce Administrator #Task Management #NPSP  #Quick Actions #Nonprofit #Data Management #CRM Configuration

답변 2개
  1. 2022년 2월 1일 오후 10:39

    @Yamile Pacheco Cueva - NPSP Engagement plans should 100% create tasks that show up in the activity timeline.   I would suggest checking the Engagement Plan Templates to see which object those tasks are being created on and who is being assigned.

     

    There is something wrong if Engagement Plans are being applied and it is not creating tasks that show up in the Activity Timeline

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Hi!

 

I have a contact us form on our website that we want to have a task created and assigned to some folks to triage. To notify them, I have added a step to create a salesforce task on the engagement studio. However, rather than creating the task just once when the form is submitted, it continues to create a new task daily for the task owner. I'm not sure how to stop this, but I do have the engagement studio automation set to allow prospects to reenroll in the engagement flow because I would like a new task created with the same prospect fills out the contact us form a week later. What am I doing wrong? TIA!

 

#Tasks  #Task Management  #Pardot Engagement Studio Program  #Pardot  #Automation

Pardot Engagement Studio for Contact Us Form creating daily recurring tasks - how to stop?

 

Screen Shot 2021-10-20 at 9.10.21 PM.png

답변 5개
  1. Ines Garcia (get: Agile) Forum Ambassador
    2022년 1월 7일 오후 1:09

    Hi Roger, all sorted here? I hope the 'list gard' sorted it for you

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I am unable to use the 'Mark Complete' button on a recurring task. I get the 'You cannot update the Status of recurring task' error. My coworker can do it with no problem, however. We have the same profile and user settings. I have also tried logging in as him and trying to mark a recurring task complete, but I get the same error. Is there a hidden permission somewhere that prevents me from being able to change the status?

 

#Sales Cloud

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답변 2개
  1. 2021년 10월 21일 오후 12:13

    Hi Piyush,

     

    Many thanks for responding.

     

    I have looked at the object settings for profiles and permission sets but see no option to grant modify all access like other objects.  If you compare both below you will see for the account object that you can grant modify all but this option is not showing for the task object.

     

    Account object

     

    Hi Piyush, Many thanks for responding. I have looked at the object settings for profiles and permission sets but see no option to grant modify all access like other objects.

     

    Task Object

    Screenshot 2021-10-21 131110.jpg

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Evan Millais 님이 #Tasks에 질문했습니다

When we create a lead we enter a date into the 'Agreed Next Action Date' custom field, I want to create a task for the Lead Owner to follow up wi #Process Builder #Tasks #Task Managementth the client on this date - is this possible? 

답변 1개
  1. Eric Praud (Activ8 Solar Energies) Forum Ambassador
    2021년 10월 14일 오후 3:01

    Hi Evan,

     

    It is possible, but I would do it in a flow rather than a process builder since they will be deprecated soon.

    Create a record triggered flow on leads on creation and updates with a condition set to 'Agreed Next Action Date' Is null GlobalConstant.False

    Make sure you select "Every time a record is updated and meets the condition requirements"

    Now create a new variable> Formula returning Boolean:

    OR(AND(ISNEW(), NOT(ISBLANK($Record> Agreed Next Action Date))),

    ISCHANGED($Record> Agreed Next Action Date))

    Add a decision:

    Formual equals GLobalConstant.True

     

    Then add a Create Record element to create your task and set the due date to 'Agreed Next Action Date' and the WhoId to the $Record> Owner and WhatId to $Record>Id

    Set the values for more fields if needed (ie Subject)

    Save and activate

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답변 1개
  1. Takaaki Motohashi (PERSOL CROSS TECHNOLOGY CO., LTD.) Forum Ambassador
    2021년 9월 8일 오전 5:08

    It is difficult. Please create Salesforce user.

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Hello,

 

We are moving from using event to use Task, 

 

In sandbox I created a workflow rules to update the subject of a Task when the status is changed, it was working well.

 

I tried to do it in production but when I update the Task Status the Task get "mark as done"(like the checkbox is checek and the subject is struck out) like the first one on the picture. 

 

I would like to desactivate this feature so I can use my workflow rule but I don't know where to find it ...

 

trouble when changing task status

 

Do you know where I can find it or how to do it ?

 

Thanks in advance !

 

Yann

 

#Tasks  #Task Quick Actions  #Task Management  #Data Management  #Quick Actions  #Sales Cloud

답변 3개
  1. 2021년 9월 7일 오후 2:07

    Hi there,

    Unfortunately it is not possible.

     

    Thanks

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