Hi all,
I have one doubt about Remedyforce. I've inserted the "View Requests" Lightning component from Lightning App Builder. Thus we can easily track ticket's evolution but, when the ticket comes from a Service Request, when you open it in this component, we are showing more data (fileds) than we want.
Do you know wich is the field set, layout,... that controls this view? and where can I find it?
Thanks a lot,
Mónica
Hello,
Is there some way to customize the behaviour of the "Assign to me" button?
For example, after clicking this button we need to change status automatically to "ASSIGNED".
Now the only thing that this button is doing is setting the name of the staff.
Thanks!!
Mónica
Hello Monica
While not limited to just the "Assign to me" button we have a workflow rule and field update that changes the Status from OPENED to ASSIGNED when the Staff field is populated. It does not fire if the Status was anything else except for OPENED. Here is the rule criteria:
(BMCServiceDesk__Status_ID__c = "OPENED" && ISCHANGED( BMCServiceDesk__FKOpenBy__c)&& NOT( ISBLANK(BMCServiceDesk__FKOpenBy__c)))
That fires a workflow rule that sets the status to assigned:
Hope that helps. Have a great day!
I wanted to have a link to the incident so that it shows only the record without any list view provided.
I have used the following link to go directly to the CR record but it does not work with the incident
HYPERLINK("https://<domain>--bmcservicedesk.na204.visual.force.com/apex/BMCServiceDesk__ConsoleRouting?objectName=CR&record_name="& Name &"&record_id=" & Id & "&isdtp=vw&isServiceCloudConsole=true",Name,"_blank"). Can anybody please help me to go to incident page direct link navigation without any list view display.
To all my Remedyforce brothers and sisters:
Wouldn't it be great to be able to add a custom field to Queue so you could assign an owner or a manger to each queue? You could set up approval processes for queue membership requests, simplify reporting for people who owned multiple queues and just make your admin life a little easier by being able to look at a filed on a Queue to know who owned it. Something like the screen shot in the attachment maybe.
While this is surprisingly not possible to do, the good news is that there is an idea out there requesting this functionality be developed. The bad news is that it is a year old and only has 9 votes so far. Please take a moment to go out to the idea and vote it up. Thanks!
https://success.salesforce.com/ideaView?id=0873A000000CM9TQAW
Hi Members,
I have a question about remedy force app. It is a managed package so my understanding is I can't create any custom objects to link with remedy force's objects. Is it correct?
Also, I am new to remedy force. Currently, all users on remedy are assigned 'customer portal manager custom" license. With this license, if I create new app on force.com platform, Can all users use the new app? or what effects if I switch users license to salesforce platform license?
If anyone can send me the link regarding licensing issues, I would appreciate.
Thank you very much.
Hi Jinda,
I’m happy to assist as well, but believe you are based in Thailand, so timezones could cause some conflicts.
Please ping an email to
remedyforcesuccess@bmc.comand you will get direct response. You can also ping me an email and I will copy the right Customer Success people in.
p.donders@infravision.comPaul Donders
InfraVision
Hi Members,
Hope all doing well.
Is there any way to change mail ID noreply@salesforce.com to noreplyxxx@salesforce.com as mail ID comes in client SCAM filter and due to this all notification has been blocked.
TIA!!
Yup it set to all emails, I have also checked by putting my business mail ID in "Check Deliverability" but it is also not working.
Checked from client - Mail admin they said @
salesforce.com mails coming under SCAM and check for possibility to change it above format.I have uploaded business service via data loader with salesforce object (BMCServiceDesk_BMC_BusinessService_c) and it’s updated successfully, but not showing in Remedyforce CMDB.
In order to upload Business Services you have to upload them in the Base Element object, with CMDB Class Business service.
All items in the CMDB are part of the object Base element
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