I am trying to create a new page in my Salesforce Experience Site, but I am getting the following error:
“An error has occurred while processing your request. The salesforce.com support team has been notified of the problem.”
Because of this error, I am unable to create the new Experience Site page.
I have attached a screenshot of the error for reference.
Please help me understand why this error is occurring and how I can resolve it.
#Salesforce Developer #Salesforce Admin #Experience Cloud #Experience Site #Ask An Expert #Digital Experience
Hey Vishal,
This matches a documented Salesforce Known Issue: Internal Server Error in Experience Builder when creating/accessing page variations. It's a recognized platform bug tied to how the builder handles new page creation for certain page types, not something wrong with your API name or setup.
Workaround from Salesforce's own known issue documentation:
1. Open Experience Builder, open the Pages menu
2. Locate the affected page, click the three dots next to it, go to Page Properties
3. From there, try creating the page fresh as a page variation with a basic/blank layout rather than through the standard "New Page" flow
If this workaround doesn't resolve it for you, per the same known issue, the recommended next step is opening a case with Salesforce Support directly, referencing this as matching the known "Internal Server Error in Experience Builder when accessing page variations" issue and providing your specific Error ID (628191604-286554) so they can trace it against the root cause already on file.
Reference:
https://trailblazer.salesforce.com/issues_view?id=a1p3A00000031dFQAQ&title=internal-server-error-in-community-builder-when-accessing-page-variations-for-salesforce-object-pages
