Hello! Does anyone have any suggestions on call tracking features in salesforce? We are leaning towards Aircall CTI, but if anyone has any suggestions on something similar and/or better let me know!
We want it to be as seamless as possible - our reps make a call in salesforce and it's automatically tracked/notes, states how long the call was etc. and we can report on it.
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Hi @Abby M,
I think you'll find most CTI providers have similar feature sets. In addition to Aircall, our clients have had success with Five9, Ring Central, and Vonage.
