Hello Team,
I am facing an issue with the Data Library. I have set up Data Cloud for Confluence through a connector, created a data stream with a custom data model object, and configured the search index. My records are available in the Agentforce Data Library setup but are not visible in the Agent Builder's Knowledge Data Library.
Can anyone help me understand the reason behind this and how I can fix it?
Hmmm. There are a couple things to check:
1) Test your agent's access to the ADL using Prompt Builder. Does that work?
2) Then test access to the ADL in the agent builder. Does that work?
3) did the indexing job complete in the Data Cloud->Serach Indexes tab
A common issue is that the Agent user (employee or customer service Agent user) was not provided with access to the ADL.
