#CTI Adapter0 人がディスカッション中

How can we use "Get Focused Primary Tab Object Id" in CTI flow. #Salesforce Developer #CTI Adapter

Hola 

Recientemente implementamos la integración entre el CTI y Saleforce (cuenta personalizada), sin embargo hemos estado experimentando algunos problemas.   

¿Alguien ya integro IP Office 9.1 a través de IPOCC_SFConnector en México  ? 

¿Que experiencia han tendido? ¿Quién for el partner que les ayudó con la integración? 

Espero sus comentarios. 

Gracias!

Good Friday Morning to All!

I am on the hunt for a good #CTI Adapter #Dialer solution that is native to Salesforce.com.  Our sales team doesn't need all the fancy bells and whistles with predictive analytics.  What we do care about are these three key aspects:

1) Full integration into the Sales Cloud UI - hopefully with the ability to customize the interface some

2) Screen "pop" or call routing as it's known so when an inbound call comes through the dialer queries SF.com to determine if it can find a record match to a Contact and if not to an Account and brings that screen forward

3) Speed & performance - we don't want the dialer to slow down screen refresh rate or load times

I've surveyed the CTI dialer market and in my opinion many of the ISVs out there are pricey.  We are looking for value and not  something that's going to cost 1/2 of what our SF.com Enterprise license costs each month.

Any help, recommendations or insights would be greatly appreciated!  Thanks Community!

@ADM211: Admin Essentials for Exp. Admins  @Solo Admins  @ADM201: Admin Essentials for New Admins  @User Group, New York City, US  @Service Cloud Users 

AMC has launched it's Contact Canvas App Gallery (www.contactcanvas.com)! The App Gallery showcases the full capabilities of AMC’s Contact Canvas platform by illustrating the flexibility and power of its components. App Gallery also provides a convenient opportunity to share feedback and product reviews and will act as a resource for those shopping for contact center integration solutions. Make sure you check it out this week! www.contactcanvas.com - http://www.prweb.com/releases/2015/11/prweb13054461.htm

New blog post about the Lightning Experience and OpenCTI: https://www.linkedin.com/pulse/future-salesforce-lighting-opencti-paul-fischer?trk=prof-post @The Blog Group @Service Cloud Users #LEX #CTI Adapter 

Looking for a Predictive Dialing Solution that integrates with Salesforce. I have reviewed over a dozen apps (many from the AppExchange) and spent a lot of time and effort. Upon drilling down on the dialing functionality all appear to be click-to-dial solutions vs. Predictive Dialers/Auto Dialers. Not at all the same thing - and though assisted dialing or power dialing may be more common these days I am being asked specifically for Predictive dialing.

I have spoken with both Cloud-based and phone system based solutions (we have a BroadSoft system) and both appear to have gaps for predictive dialing.

Is there an App or Solution that will auto-dial from a Salesforce Campaign, distribute the calls to the next available telemarketing representative, and pop-up the Contact record to allow the rep to detail the call and add notes directly into Salesforce to be saved as an activity? Or is this a combination of features/functions that is not available? Will we need multiple solutions (ie. Salesforce, CTI Adapter App, Dialer App). Needing it only for one small group vs. the entire sales team is also a consideration.

Thanks in advance for any advice!