Case Escalations | Salesforce Trailblazer Community

2025年4月9日 2:43

Hi Trailhead Community, @Kübra Muhtar

I'm currently working on the "Create a Case Escalation Rule" step in the Set Up Case Escalation and Entitlements project. I'm using my hands-on org for this challenge.

When I try to verify the step, I receive the following error message:

I’ve carefully followed all the steps as outlined in the project instructions, ensured that the

Account Name is Pyramid Construction and the Type is Product Support

. I have also tried the following troubleshooting steps:

Recreated the case multiple times
Cleared browser cache
Tried in different browsers (Chrome, Edge, etc.)
Relaunched the org and re-did the steps from scratch

Despite all this, I still receive the same error when verifying the challenge. Has anyone else faced this issue or can suggest any other fixes? Any help would be greatly appreciated.

Thank you in advance for your support!

Best regards,

Hi Trailhead Community, I'm currently working on the

#Trailhead Challenges #Certifications #Case Escalations #Escalation Rule #Create A Case

6 件のコメント

Raghupatruni Aasritha (HCL Technologies)
2025年7月15日 3:43
thanks for the clarification, but it is showcasing the same error as " We can't find a new Product Support case for Pyramid Construction. ". I included even problem but still showing the same error.

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2023年8月17日 6:53

MY PD1 CERTIFICATION GOT SUSPENDED Case #01007970, #01007681,#01007970

Hello Community, I take Salesforce Certified Platform Developer I exam on 15 August 2023 with online proctoring. Unfortunately, during the examination, my session was unexpectedly suspended. I promptly contacted the Kryterion support team seeking a resolution, and they advised me to raise a case with Salesforce support for further assistance. But till now I am not getting any update from support team. This situation has left me extremely concerned, as passing the Platform Developer 1 exam is pivotal for my professional growth and career aspirations. I dedicated a substantial amount of time and effort into preparing for this exam, and the suspension has left me feeling disheartened and uncertain about the next steps in my Salesforce journey.

Recognizing the strong sense of community that exists within the Trailblazer Community, I am reaching out to you all in the hope that someone might be able to provide guidance or direct me to the appropriate channels for resolving my exam suspension issue.

If any of you have experienced a similar situation or are aware of an effective and reliable way to resolve exam suspensions or expedite communication with the Salesforce support team, I would be immensely grateful for your assistance. Your insights and support are invaluable to me during this challenging time.

I wholeheartedly believe in the power of the Trailblazer Community, which has always been a pillar of support, offering valuable insights, assistance, and guidance to those facing challenges in their Salesforce journey. I am hopeful that together, we can find a solution and ensure a fair and timely resolution to my current situation

27 件の回答

Nitika Jain (Wipro)
2023年8月17日 6:59
Hello @Akash Maity
Please be patient certification support team will definitely get back to you, it might take time. Once, I also faced similar issue and raised a case that time it took around 20-25 days I guess. In most of the cases they'll provide a voucher to reschedule exam or it'll get reschedule by them. Don't worry.

If you found it helpful, I would appreciate it if you could mark it as the best answer.

Best Regards,
Nitika

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2020年9月10日 16:39

Hey guys, I'm still ripe when it comes to salesforce. I learned about case escalations via trailhead but I'm struggling to implement the same on my dev org. Any other place I can get additional help with this?