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Travel, Transportation and Hospitality

Official destination for the Travel, Transportation & Hospitality User Group.

The video is up for the first ever Customer Hospitality Travel and Tourism Session from Dreamforce 2016! It was a great session and had a huge turnout... Thank you to all who attended and especially those that shared their successes and stories.

In this session, the following thought-leaders will share their innovative thinking:

  • DHL - @Stefanos Korakas (DHL Customer Solutions & Innovation), Head of CRM and Marketing Development: Customer-centricity in CRM
  • Pullmantur - @JAVIER ALONSO LATORRE (PULLMANTUR), Head of Transformation PMO: Commercial transformation and revenue growth at Pullantur
  • KLM - @Guido Van Til (Koninklijke Luchtvaart Maatschappij N.V.), VP Digital Strategy: Rapid digitization and passenger apps
  • The Travel Corp - @Jon Pickles (The Travel Corporation), Global Director of 360 Engagement: Communities of travelers and partners

I can highly recommend the session to senior execs looking to fine-tune their strategic thinking around customer-centricity. 

Digital Innovations in the Travel, Transport and Hospitality Sector

3 件のコメント
  1. 2025年10月28日 7:22

     This session sounds incredibly insightful! At Ocentra Travel and Tourism, we truly appreciate discussions that focus on customer-centric innovation in the travel and hospitality industry. Hearing from leaders like DHL, KLM, and The Travel Corporation about CRM transformation and digital engagement is inspiring. Such initiatives remind us how important it is to keep travelers at the heart of every experience. Thank you for sharing this valuable session! 

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2 件の回答
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    2023年1月22日 18:32

    Hello,  Just checking in to see if you need any further help on this, if this is now answered sufficiently then please select a Best Answer!

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7 件の回答
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Hi All, looking for admin recommendations to support a small event agency's SF Lightning instance used to support sales and operational teams. Are there any contractors out there?

3 件の回答
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Good afternoon! I am a Catering Coordinator at a resort property and my job is BEO writing/focused for the Sales Team. I look forward to participating in this group of like-minded professionals and hope to learn and share knowledge of salesforce.

 

 I do have a question for the community here. I is possible to Batch Merge BEOs with attached documents. For instance, we use social tables for diagrams and I would like to upload the final setup diagram and attach it into the booking then I batch merge the master BEO document (all BEOs for the next 2 weeks) I would like it to include the diagram document and have it attach in order with the BEO it belongs to in the batch merge document.

 

Does anyone know if that is possible?

 

Thanks so much!

4 件のコメント
  1. 2022年11月12日 12:32
    @sarakistler I tried it and in with Amadeus we can’t attach files at this time. I haven’t tried formstack or formassembly yet but interested to see if this is a possibility. Once I try it I can let you k own if it works.
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Exciting News - Breckenridge Grand Vacations is looking for a talented Salesforce Marketing Cloud Administrator to join the Marketing Department and will be the BGV's MarTech team's systems administrator and integrations expert for all CRM database applications. If you are the type of person that takes ownership of their work, embraces the journey instead of the destination, and enjoys all the nuances of a customer relationship management strategy, we would like to offer you an opportunity to join our team. Apply at BGVjobs.com if you are interested.

 

#Jobs #Open Jobs  #Job Opportunity #Job Alert #Job Openings #Marketing Cloud #Sales And Marketing #Email Marketing 

3 件の回答
  1. Andrew Russo (BACA Systems) Forum Ambassador
    2022年11月3日 23:49

    ok... imma be real, ive got my epic pass and im ready. I dont have any skills for marketing cloud but let me know when you need a Salesforce Average-Archa-Admin-Eloper-Analyst... Im your man for that and ill make unlimited onsite visits <3 

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Hello Community!  One of our newest customers, ArcBest, is in the process of deploying Sales Cloud and Maps to drive its sales transformation efforts.

 

They are hiring a Salesforce Admin to join the team on a full-time basis.  This Trailblazer will work alongside Salesforce Services as the platform is deployed and ensure continuity from deployment to operations & ongoing innovation.  If interested, please see the link here:

 

https://jobs.arcb.com/arcbjobs/JobDetail/Nationwide-Availability-United-States-Product-Owner-III-Salesforce/18755

1 件の回答
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Hi All, We are hiring for a Sr. SF Developer to join my team, we are a hospitality technology company.  Please reach out if you would like to know more about the role

 https://convene.com/careers/?gh_jid=4548718

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Hi everyone - I'm also a consultant with Delphi.fdc/Amadeus Sales and Events Management experience based on the US east coast. I've worked with a nonprofit hospitality organization for 3+ years, developed reporting frameworks and solutions to tackle common hospitality metrics, and work to translate the real-world processes into Salesforce so it makes sense for all levels of users. Please reach out if you need assistance.

2 件のコメント
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Hi all. I would like to understand which hotel chain companies use Salesforce as their CRM? Thank you in advance, Catherine

7 件の回答
  1. 2022年1月20日 18:14

    I am a long time Hospitality veteran.  I know of the following companies that use SF: Choice, Marriott, IHG, Sonesta, Lowes, Hilton, Omni...just about all of the major hotels use it in one respect or another, mostly as a sales and marketing tool, but some use it for loyalty and operations.

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