* MC Account Engagement (fka Pardot) *

Hello, 

We just got Salesforce CRM and Marketing Cloud Engagement and have been working on the deployment however the instructions are confusing due to the rebrand from Pardot to Marketing Cloud Engagement leaving me confused as to weather I am on the right page since a lot the documentation does not reflect the current environment naming conventions. Can someone confirm that the screenshot I have provided is the right Marketing Cloud Engagement section where I can send emails from? The domain reads /

Hi, I'm using connected campaigns and have an embedded form on the site. When some leads visit the site and fill out the form, they are being assigned an incorrect source campaign and I can't figure out where that's coming from. Other leads who follow the same journey (page view to form fill) are assigned the correct source campaign. When I look in the activity log for the leads with an incorrect source campaign, sometimes I see the campaign being assigned, and other times, there's no record of the campaign in the activity log. Any thoughts on how to trace where that incorrect campaign is coming from? 

Hi there, 

I would like you use Bitly to shorten links in Text emails that contain merge fields such as first name and email address. Long link example: 

{{{Recipient.FirstName}}}&lastname={{{Recipient.LastName}}}&email={{{Recipient.Email}}} 

I've tried double and triple curly brackets around merge fields, but the obvious issue is that these fields are populated at the point of sending, whereas the Bitly link will only be opened when the recipient clicks on it and thus the merge field data will not be there.  

I therefore suspect this can't be done, but maybe someone here has come up with a clever workaround? 

Many thanks, 

Rich

I'm trying to do a SF flow to send a contact to a specific Pardot list based on a quote request submitted in SF. I'm getting confused on how you get the Pardot ID to be able to use the 'Add Pardot Contact to list' apex action. It seems like it should be easy, but I haven't been able to find an easy way to do it? Support and documentation have been no help.  

As background, this is what I'm trying to do: Quote Request Submitted in SF -> Get the contact information in Flow -> Does the contact exist in Pardot? -> If Yes, Add to Pardot list /If No, Add to Pardot and then Add to Pardot list. 

Google is now allowing users to change their email address once a year three times (https://blog.google/products-and-platforms/products/workspace/google-account-username-change/

) thus rendering their old email address still technically valid, but dead a end.  

I haven't been able to find anything that indicates how Account Engagement will handle this. Will this just mean that the sender list will go stale and activity drops for dead emails, or if someone with a changed email interacts with our content will a duplicate prospect be created? Anyone know?

Is their a setting that allows a user to create custom list views for email content object? I'm an Admin in AE and an admin in CRM but I get emailcontent get insufficient privileges on creatinglistviews error 

This problem existed prior to me joining this company, so I'm not sure how it was set up. Once a user clicks the 'unsubscribe' button on the landing page, it goes to a page that reads: 

"The information you’re about to submit is not secure

Because this form is being submitted using a connection that’s not secure, your information will be visible to others."

It then gives you the option to 'send anyway' or 'go back.' If you were to send anyway, it will opt them out. I've searched and searched for reasons this would happen, but I've been unsuccessful.

Has anyone used Pardot/MCAE to send email donation Acknowledgements in NPC or NPSP? It seems like it needs major workarounds to:

1. Get the Donation Date and Amount into MCAE to use in an email
2. Deal with the scenario of two gifts given in one day
3. Update an Acknowledgement Sent field on the Opp (NPSP) or Gift Transaction (NPC)

Thanks!

Our Account Engagement database is getting close to the mailable prospect limit, so I've been working on a suppression strategy to free up room. 

I set up two dynamic lists that both feed into a single automation rule that marks prospects as Do Not Email: 

1. The first list captures anyone with a Hard Bounce Detected email status who isn't already marked DNE. Since hard bounces are permanent, this felt like a safe call but I wanted to check that this is considered best practice.
2. The second list captures prospects who haven't had any activity in 12+ months, were created more than 12 months ago, and are not already marked as DNE

Both lists are tied to a separate reactivation rule that flips Do Not Email back to False if a suppressed prospect shows any activity, so mailability is restored automatically if they engage again.

Is this a solid approach? Any suggestions or things you would do differently? 

I appreciate any feedback!