Hi all Marketing Cloud and Sales Cloud experts at the same time,

My Marketing Cloud colleagues are having the problem that when they send a newsletter to their list of Contacts only some contacts are receiving the email and others aren't. By checking the Sales Cloud environment 2 Contacts and checking the related list Emails, we saw the Newsletter Email in a contact, but not in the other. We cheked if there are differences between both Contacts in the Sales Cloud environment. Both had filled all necessary fields, no differences.

As from your experience, where else would you recommend to check why some contacts are receiving the Newsletter and why others aren't?. I think the problem is in the Marketing Cloud environment, something in the configuration or lists or whatever is missing.

@* Marketing Cloud Engagement * @Santa Monica Marketing Cloud User Group