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I cannot access the Support Portal as it keeps showing the error message that I need to "connect to an org". My work email is already set-up on my profile account. Is there another way to get in touch with Mktg Cloud support team? As I have production issue.
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Ines Garcia (get: Agile) 
Forum Ambassador
Hi Vernadette,
which support portal please? and are you the designated salesforce system administrator for your company?
Hi, I need urgent support with adding a new user. We have created a company account for a single hotel and currently I am the only user. When I signed up I was told it was easy to add users but now I am trying to do it and it's all greyed out. I've trawled through the help pages but there is no information as to what I can do if, when I click "add new user" it's greyed out.
Please assist
3 commenti
Hi @Lauren Bracken ,
I'll try help you, First, try to follow these steps from this video.
https://www.youtube.com/watch?time_continue=21&v=Xu9pJVn_q68Let me know if it worked.