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#Telephony Integration0 utenti parlano di questo argomento

Dmitry Fedorenko ha fatto una domanda in #Sales Cloud

Is it possible to use Platform Event creation in certain topic and Subscription of Lightning Component to this topic - to Pop-Up the exact object records at the exact User's screen, the same time while the request comes to the REST-service from the external system? This REST-service will create this Platform Event. 

 

The main questions are:  

1) Would the Platform Event be created the same time the request for the creation comes (or any delays are possible - what would be the delay)?

2) Would the Platform Event be read by the subscriber the same time it is created (or any delays are possible - what would be the delay)?  

 

The amount of the Platform Events in this topic is going to be approximately before 40 000 per day.   

 

Business need:  To pop-up records at the user screen "the same time or with low delay" when the event comes from the external system.

 

#Integration #Salesforce Development #Platform-events #Telephony Integration

1 risposta
  1. 16 ott 2021, 22:46

    Hi,

    Platform events and push topics are for real time notifications. When the platform event is published, the subscriber receives it instantly. You can easily test it. 

     

    1. Create a Platform event.

    2. Create a LWC to subscribe to it.

    3. Use Workbench or Developer Console to publish to the Platform events.

    4. Check the LWC whether it is getting it without any delay.

     

    Sample LWC - https://www.infallibletechie.com/2021/10/how-to-subscribe-to-platform-even-using.html

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Hi all, since I couldn't get any answer on the "general" community, I'm posting my question in here: We are currently using 3CX with Salesforce. Each call generates automatically a task and this task closes after the call. I wonder why the system creates a task at first place, and secondly why the task is closed after the call. Can somebody help me to understand this logic? And secondly, has anyone set up Lightning Dialer who uses 3CX for the telephony system? Our current 3CX integration with Salesforce doesn't have the lightning dialer pop-up window which also included a comment field that automatically appears when starting or receiving a call. This would be very helpful if we had this. All answers are much appreciated! Thanks in advance

5 commenti
  1. 3 mar 2021, 21:01

    The standard way to log a call in Salesforce is a task - however, there is a special status in the task (call subtype=call), which needs to be set to get the call icon in the task history. The task status is set to close for the documentation of the call. The CTI application could automatically create a follow-up task with the next steps resulting from the call. Lightning Dialer only works with Twilio as PBX. Have a look at CTI Data Connector for Salesforce, which offers the integration in 3cx.

    Use the following link to explore all the features of the Mirage Computer Systems CTI Data Connector. (

    https://www.mirage-systems.de/en/products/cti-data-connector/cti-data-connector-for-salesforce

    )

    You can contact me directly through the community or E-Mail Us (

    https://www.mirage-systems.de/en/contact

    ).

    I am looking forward to your feedback.

    Best Regards,

    Chui

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We are looking for a tool to integrate outbound calling with Salesforce for our inside sales team.

Looking at Lightning Dialer but due to some limitations in the product also looking at 3rd party apps that integrate with Salesforce.

 

Love to hear folks recommendations and also horror stories.

 

Thanks

Debra

@* Sales Cloud - Best Practices * 

1 commento
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Does Call telephony integration includes in Social Studio?

1 commento
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