#Einstein Activities Capture0 utenti parlano di questo argomento

Hi there! Does anyone know of a comprehensive chart that describes the similarities and differences between salesforce Inbox and standard Einstein activity capture? Technical details are preferred, but I’ll take anything to start. Thank you in advance!

Hi Everyone! Is there a way to build a report to see how many users have chosen to share versus those that haven't on this setting? https://help.salesforce.com/s/articleView?id=000390499&type=1

#Einstein Activities Capture

Hello Community,

recently i'm trying to use EAC in my sandbox using my office email (which using an office 365 account).

i believe, i already following the steps in salesforce documentation about setup the EAC, but the email is not sync in my contact record.

am i missing something?

#Sales Cloud  #Sales Cloud Einstein  #Einstein Activities Capture

We have 360 Activities reporting enabled with Sales Cloud Einstein / Einstien Activity Capture. We also have email relay on with G-Suite. When a user sends a list email, that creates a list email/unified task AS WELL AS logs the email from their gmail account.

1) This effectively double-logs the list email on Unified Activities reports

2) I cannot figure out how to discern a list email in any Unified Activities/Unified Email reporting at all. All emails show simply as an email out, ie, a "From" email in a Users with Unified Activities report, the same as if the user sent the email conventionally.

How can I report on list emails sent using standard SF reporting?

#Sales Cloud Einstein  #Einstein Activities Capture  #EAC  #Email  #UnifiedAnalytics

I deleted the entered excluded internal domain and reset EAC but emails still aren't showing in activity timeline. How do I get these back? Also, is anybody having issues with analytics not tracking all emails? #EAC #Einstein Activities Capture

We use EAC and Outlook.  Emails are syncing.  Most meetings are syncing, but we are experiencing sporadic sync failures and delays, not isolated to a specific user.  

Our meetings always are created in Outlook (365) and always include at least 2 SFDC users from the sales team (the organizer + 1) and at least 1 SFDC contact.  Here are the sporadic failures:

• The meeting does not sync to the Salesforce record for more than 1 hour. 
• The meeting never syncs to Salesforce.  
• The meeting shows on the Salesforce record as an email, not an event.  

From what I have gathered so far, it is impacting 5 different users for about 10% of the meetings they create.  Has anyone experienced this and have a fix?  

I have gone through my EAC config and settings and verified everything with Salesforce Help.  none of the users are new, and no settings have been changed on our Salesforce side.  It has been happening since August, so not related to the last Salesforce release. 

#Sales Cloud #Einstein Activities Capture #Outlook Issue #Lightning Sync

I have EAC activated. If I create a Google calendar event the meeting appears as an Activity record on the Contact record but it doesn't appear on any Opportunity the Contact is on as Contact Role and/or the Primary Contact. What syncs a Google calendar event to an Opportunity?

We use Inbox and Einstein Activity Capture.  We are seeing an issue where the activity is logged in the lead record but is not showing up in the List View.  All evidence appears to be pointing to an issue with this specific lead record but I am unsure how to triage. 

TIA!

#Einstein Activities Capture

Is there a reason why the users at my company are saying that Outlook Add-In isn't capturing their email communication as activity after I have turned on Opportunity Scoring? #Einstein Activities Capture #Salesforce For Outlook #Outlook Integration