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Salesforce package in use - Education Cloud    Full error message: 

#Higher Education #HEDA Objects #EDA  We are essentially trying to delete the Account records using Workbench/Data Loader , but we are repeatedly getting the above mentioned error. From the ERD diagram for EDA, we can see the Account is master to Course & Course is master to Course Offering via Master-Detail relationships. But the Course Connection has no Master-Detail relationship with Course offering or Account, although it has a lookup to the Course Offering.  How is that then that upon deletion of the Account record, cascade delete reaching to the Course Connection object record & how do I handle this error? 

I thought this would be rather easy but I am having a difficult time with a solution for this. 

I want to have a field on the Program Enrollment that calculates total credits earned via course connections. I know there is already a managed field for "credits earned" but it is simply a number field I can place edit manually. 

I cannot do a Roll-Up Summary because there is no master-detail relationship and I cannot edit those because everything is managed. 

Has anyone found a solution to showing total credits earned at a glance? #EDA

Hello all,

We updated to Winter 22 a few weeks ago and discovered that the Schedule Appointment button that exists on a User Profile Page for an adviser (support staff) now only appears for a student when that adviser or staff member is explicitly assigned to the student's Success Team (as a part of a Predefined Case Team or as an individual), and not for advisers who are within Support Pools that a student has access to (e.g. under the "Teams" tab in the new appointment scheduler).

Is this expected behavior? Has anyone found a resolution for getting this button to appear on all user profile pages when the adviser has availability? We find that this is a common way for students to book with advisers as the direct link to an adviser's user profile page can easily be shared students via an email signature or on a website. We'd like to avoid assigning all Support Pools to an advisee's Success Team because it clutters up that page and results in a less-than-ideal user experience.

#Student Success Hub #Booking Appointments #EDA

I cant send emails only .from some users, for example when i try to send a email when  some users  from Lead I get the following error:

  "INSUFFICIENT_ACCESS: insufficient access rights on cross-reference id: 0054x000003n1hg"

With other users I send the email properly 

What is the problem for these users?

We discovered this week that all of the Student Success Hub components - SSH Settings, Availability Manager, Appointment Scheduler, Scheduling Wizard, etc - are not appearing for any of our users including System Administrators in any sandbox. So far our Production environment continues to work as expected, but we are concerned this may not remain the case.

Is anyone else experiencing this issue? #EDA #Student Success Hub

Any suggestions on how to empower Admissions Counselors to send personalized emails?

We are currently using Salesforce Marketing Cloud with EDA. We have a pretty robust communications plan from our central admissions marketing team, however, our admissions counselors like to send "personalized" follow-up emails. We do some personalized email out of SFMC, however, it isn't scalable for every communications they want to send.

Currently the ACs will run a report, export it and use Microsoft Word Mail Merge to send the email out of Outlook. This seems like such a clunky process. The reports can be between 300 - 5,000 contacts, and from my understanding SF orgs have a daily email limit. They mostly are pulling things like "all contacts a X high school" or all contacts owned that are admitted etc. And they send these a few times a month (but we have 15+ counselors), so my team can't program all of these out of SFMC.

Is there an out of the box solution we are missing from SF or has anybody implemented any 3rd party tools that do this well for a reasonable price? The other concern is keeping opt-outs honored across all systems.

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Hello Trailblazers!

I'm looking for advice on how to handle something in an org using EDA. I am trying to create a process in Process Builder that evaluates certain field values on a contact record. If certain criteria are met on the contact record, I also need to check a custom field on an unrelated course offering record to see if a certain course has capacity. If there's capacity in the course offering, I need to create a program enrollment with a special status. In process builder, I know how to check the fields on the contact record, and I can create the program enrollment, but the piece I'm having a hard time with is how to check an unrelated course offering's capacity. Any advice would be hugely appreciated!