Lightning Knowledge Search and Replace issues

Hi Trailblazers,

I’m facing an issue with Search and Replace in Salesforce Knowledge. After a recent Salesforce update, the tool is only searching and replacing within a small subset of my knowledge base (31 articles), despite the fact that we have hundreds of articles.

Here's a summary of what we've checked and ruled out:

• We’ve selected "All" Record Types, "Published" status, and ensured the "Body" field is included in the search.
• Article visibility settings are configured to search across Internal, Customer, and Public articles.
• Permission settings, article ownership, and data category segmentation have been reviewed and confirmed not to be causing the issue.
• There are no apparent custom filters limiting the search.

Our Salesforce developer suspects this might be related to a conflict with a recent Salesforce update, as this issue has only surfaced recently and the configuration was working correctly before.

Has anyone else experienced similar issues with Salesforce Knowledge Search and Replace after an update? If so, are there any known solutions or workarounds? Any insights would be greatly appreciated!

Thanks in advance for your help.

#Experience Cloud  #Lightning Experience  #Knowledge Management  #Salesforcecommunity