Skip to main content
Topics#Outlook Lightning SyncDomanda di Mye Dwyer
Mye Dwyer (This is Beyond) ha fatto una domanda in #Outlook Lightning Sync
15 set 2021, 10:48

Finding users who still use Lightning Sync?

Hi there,

I'm testing out integration between outlook and salesforce for the organisation I work for. The 'Salesforce for Outlook' plugin for outlook works just fine, but I'm struggling with the Salesforce side, mostly with Lightning Sync vs. Einstein Activity Capture. I know Lightning Sync is being depreciated, and I'm happy to use EAC, but I can't seem to be able to use it properly. 

I want to set up on a user basis rather than org-level, but I can't because it says there's still users using lightning sync (see screenshot below). How do I find out which users these are? Lightning Sync is switched off for both Outlook and Gmail, and I can't find any settings regarding users with Lightning Synce left switched on. Some help with this would be greatly appreciated!

I'm working in sandbox at the moment as a test, not sure if that affects anything.

Thanks in advance!

 

#Outlook Lightning Sync  #Outlook Integration #Salesforce #Integration

Finding users who still use Lightning Sync?

3 risposte
  1. Mye Dwyer (This is Beyond)
    15 set 2021, 10:58

    Hi Dinesh,

    Thanks for this - the option for 'Let users sync contacts, events, or both between Microsoft Exchange and Salesforce' isn't available, as the settings have been migrated.

     

    Hi Dinesh,Thanks for this - the option for 'Let users sync contacts, events, or both between Microsoft Exchange and Salesforce' isn't available, as the settings have been migrated.

     

    Not sure if I've made some kind of bad error here?

     

    All the best,

    Mye

Scrivi una risposta...
0/9000