I'm getting this error when converting a lead with Lead Record Type: Roofing.
"The lead conversion failed because the value for the field Roofing_Job_Type__c is invalid. The value comes from the lead field that's mapped to the field Roofing_Job_Type__c. Ask your admin to check the field mappings."
Roofing Job Type is a custom picklist field that has long been mapped to the opportunity field. Until recently, when adding new values to the picklist it has now prompted this error message.
I queried this error on Google and Trailblazer Community and found this article: https://help.salesforce.com/articleView?id=000317614&language=en_US&type=1&mode=1
I followed all the steps necessary. Making sure that the opportunity custom field is mapped accordingly and that the picklist values for lead and opportunity are identical. What else can I do? it still is showing the error.
I also made sure both are only shown on Roofing lead record type. I know the picklist values that work and that don't... should I delete the values and retry again?
@Elisa Landgraf I also created the problematic field on my Contact "Standard" record type and enabled the Global Picklist and it allowed me to convert! Thank you
So it has to do with Record Types on Global Value Picklists. See this idea exhange: https://ideas.salesforce.com/s/idea/a0B8W00000GdX7MUAV/allow-global-picklist-in-lead-conversion
I had to allow my Contact record type "Standard" access to all of the picklist values from the global picklist.
Understood! I suggested to check the Picklist Values on both Lead & Opportunity.
For Example,
In Lead Object, Picklist field Roofing_Job_Type__c contains values A,B,C
In Opportunity Object, Picklist field Roofing_Job_Type__c contains values X,Y,Z
Then it will throw error on Lead Conversion.Make sure the Picklist Values of Roofing_Job_Type__c are same on both Lead & Opportunity For me this case is even more weird there is a multi select picklist list field called " Brand__c" in account layout however this field doesn't even exist in opportunity/lead/contact object and i am still getting an error saying "The lead conversion failed because the value for the field Brand__c is invalid. The value comes from the lead field that's mapped to the field Brand__c. Ask your admin to check the field mappings." I checked the mappings and there is no such field mapping that can be found in the lead mapping. What could be the issue please help. #Trailhead Challenges#leadconversion #Convert Lead #Flow #Custom Buttons #Multi-picklist Field #TrailblazerCommunity
@Leslie Gaynor I have the same issue. I do not see an answer here so I put in a help ticket with Salesforce. If anyone knows the answer please let me know, otherwise I will update when I get an answer from Salesforce Success Agent.
Hey @Leslie Gaynor Were you able to figure out the issue here? I am facing the same scenario and it is between Lead and Account with Numeric values.
Sourav,
Yes all picklist values are identical in both lead and opportunity objects. That's why I'm unsure what could be going wrong. I already tried the typical solutions for this error and still nothing.
