Service Cloud - Einstein Bots

It seems the only way to end Messaging Sessions automatically is via the bot.

For Enhanced Messaging we can't end sessions via the list view, the only way to do it is via the record directly or the bot.

So my question would be, is there a way to redirect a Messaging Session to the bot after it has been routed to an agent?

If so, I would be able to close Sessions with the bot.

The goal is for the agents to be able to work on the current Messaging Sessions when starting the day rather than having to handle Messaging Sessions from the previous days where the customers are not even there anymore.

Any help is appreciated!

Thanks!

Luca

@Service Cloud - Einstein Bots 

I'm trying to redirect to a Dialog using a variable set by an answer to a Dynamic Question. The options from the Dynamic Question are records from ConversationDefinitionDialog, and I'm using the MasterLabel field as the format formula.

For more context, this is the doc that says it can be done, but it doesn't explain how exactly. https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_bots_redirect_variable.htm&release=242&type=5

Is it expecting a ConversationDefinitionDialog record or a different kind of object?

@Service Cloud - Einstein Bots 

 "Hi everyone, could you help me? I need the bot to automatically consume a specific queue. My Einstein Bot currently routes to a service queue where I have agents handling the chats. The idea is that at the end of the service, the agents transfer the chat back to the bot so it can perform a satisfaction survey. However, I can't seem to configure the bot to automatically pick up the survey queue. I created a queue with no agents, but when I transfer the chat to it, it just stays 'waiting' and the bot never takes over. How can I fix this? 

We use many standard bots. But if we follow the schedule in the link below, will the standard bot no longer be available from February 2026?

▼Chat & Live Agent Retirement

https://help.salesforce.com/s/articleView?id=001790618&type=1

I wonder what will happen to users who are slow to switch to the extended bot.

-------------------------

Salesforce will retire legacy Chat products (LiveAgent, Salesforce Chat, Embedded Chat, and Service Chat) on February 14, 2026. Below are the editions affected by this retirement.

What does this change mean for me?

On February 14, 2026, you can no longer access legacy Chat. Additionally, legacy Chat will no longer receive new features leading up to the retirement date but we will continue to deliver critical trust updates until the retirement date.

You're using enhanced Omni-Channel routing which doesn't support standard bots. To use this bot, clone it as an enhanced bot or switch to standard Omni-Channel routing. 

Hi Guys in the standard chatbot I was able to call a flow using the LWC:FLOW inside a question like this  

lwc:flow:flow api:::::::::::{!Chat_Transcript_ID}:{!PersonID} 

now I changed to  

lwc:flow:flow api:::::::::::{!Messaging_Chat_ID}:{!PersonID} because now the new enhanced chat uses messaging session but my screen flow  is not openning. Any idea how I could solve that? 

Hi everyone, good afternoon!

 Has anyone ever encountered the following error when trying to run a test directly inside the Einstein Bot Builder? 

 Error Notification: There was a problem building the bot configuration. Cannot invoke "moduleapi.content.ContentAssetReferenceService$FileAssetInfo.getVersionId()" because the return value of "moduleapi.content.ContentAssetReferenceService.getFileAssetInfoForAssetLatestVersion(String)" is null

The bot works fine in production, but in the sandbox this error occurs right at the start of the test — even though there are no images or assets configured in the welcome dialog. 

 Any ideas on what could be causing this or how to resolve it?

Hi I am working on Einstein Knowledge creation and trying to find a way to add the standard draft knowledge article button to the custom highlight panel which is present in the org. Is there a way to do that?  I can add it to the standard highlight panel, however in our org we are not using it.

@* Experience Cloud * @Service Cloud - Einstein Bots