We just started using Classy for donations and events. I am refunding our test transactions in Classy, and the corresponding SF donation record stage is changed to "Refunded" automatically, but the payment is still there. When I try to refund the payment, I get the error saying that it's already been refunded or is the refund record itself. There is only one payment record attached to the donation -- the positive payment. Our finance team uses payments to reconcile, and there doesn't appear to be a negative payment record as expected.
What am I missing?
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