How to add Email on Activity tab for case object in Lightning

Question

In salesforce lightning case object need help in adding Email option under Activity Tab. I have added the Send Email action on page layout but cannot see it in the case page layout.

Khan Anas Rehmani · Accepted Answer

Hi Ramya,

Greetings to you!

Make sure the actions you want to add are included in the Global Publisher layout.

View the page layout for the object you want to update.
Make sure buttons for New Task, New Event, Log a Call, and Send an Email (not Send Email) are added to the Salesforce Mobile and Lightning Experience Actions section of the page layout.

Make sure your users have permission to create new tasks and events, log calls, and send email.

Please refer to the below links which might help you further with the above requirement.

https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5

https://success.salesforce.com/answers?id=9063A000000eFfaQAE

https://success.salesforce.com/answers?id=9063A000000lEqjQAE

https://salesforce.stackexchange.com/questions/199737/lightning-activity-composer-missing-send-email-tab

https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feed

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,

Khan Anas

peng tang · Answer

i have fix the case related to email button not show at activity component   Hope this can help other people  email can not show at  activity history  on case in lighting , it can show at  activity component  but there are also some preconditions need to meet.  1.enable email to case . if this function not be enable , the email button can not show on case 2.case by default has a feed-based page layout in classic, so in lighting, the feed tracking is enable on case by default so the email button will show in chatter not activities. including tasks,events ,log a call etc. if you disable the feed tracking , the email will show at activity component.but unfortunately there will  no chatter component in the lighting page.

How to add Email on Activity tab for case object in Lightning

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