Project : Set Up Case Escalation and Entitlements
module :Create an Automation with Flow Builder
Error : Make sure the selected recipient of the ‘Email Alert notifying support agents of new case at large account’ email alert is Ada Balewa.
while I had add recipient in Ada Balewa email alert.
No need to create brand new playground. In the old playground you can try it. Hope it works for all the members. Because I did pass in this way only.
Just follow this step below::::::
1. Edit the user Ada Balewa. In the First Name just change it to David. Or any name. and change the alias also. put any extra word. For example: I change the first name to David. Then change the alias to adavid.ba.
2. Change the License to anything. Like I give Force.com License. Save it.
3. Now click on email alert. And click on Email Alert notifying support agents of new case at large account. See if the user is changed or not. For example: I changed Ada Balewa to David Balewa. So now the alert user will be showing David Balewa.
3. Now go to service setup. In the Home tab you will see Add Your User. Like you create this user in the first module Create Support Processes.
4. Now create a new user with name Ada Balewa with this step:
- Email: ada.balewa@ursamajorsolar + your initials + today’s date (DDMMYY).com
- Username: [auto generated based on the email above]
- First Name: Ada
- Last Name: Balewa
- Profile: Custom: Support Profile
5. Save the user.
7. Now Click on Email Alert. Edit it. And now add the user Ada Balewa. And save it.
6. And last go to the module and click on verify the challenge. And see if the error is gone or not.
7. Hope it will be showing the error: We can't find the flow name Notification: Case for Large Account
