In Trailhead admin above task not getting the related fields.. Click the Related tab. Click New in the Entitlements-related list, and fill in the details. Entitlement Name: Basic Phone Support

I have found this issue a year later! Realised the in the Field Accessibility of each of the Entitlement fields in Case was hidden.

14 mars 2023, 04:51

Set Up Case Escalation and Entitlements Create Service Contracts with Entitlements

In Trailhead admin above task not getting the related fields..

Click the Related tab.
Click New in the Entitlements-related list, and fill in the details.
- Entitlement Name: Basic Phone Support

9 réponses

Anna Corish (Children's Health Foundation)
20 févr. 2025, 14:54
I have found this issue a year later! Realised the in the Field Accessibility of each of the Entitlement fields in Case was hidden.

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