Under email-to-case scenario, if a contact replies to the email directly from their email account, Salesforce will create an emailmessage object, associate it with an open activity object and send some email notification to the case owner and maybe perform many other necessary actions. In my case, I have an application that connects to salesforce using rest api. I want my application to reply emails on behalf of a contact of the case using REST api. How should I do it? I've tried creating emailmessage object using REST api. But it seems to me like it inserts a record to the database quietly without any consequences. Although I did see an email message showed up on case, it does not create any activity or send an email notification to case owner. Any thoughts? Thanks.
#Email-to-case #Case #Email #Email Notification #Emails #Send Email #Email Alerts #Email Object #EmailMessage Object #Email Message
