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Arnold de Vries (Application manager en Abacus Medicine B.V. (A/S))
23 nov 2021, 9:33
How can I solve Preview Returned Error Code: 8888?

Good day everyone,

 

Can someone help me with this error message we get for #TrackWise Digital #Document Management System? The user uploaded a .docx file, which typically doesn't cause any issues and also passed the stages Under Review, and Review Completed.

 

How can I solve Preview Returned Error Code: 8888?

6 respuestas
  1. Navneet Kamat (Independent)
    5 feb 2023, 18:13

    The error is part of custom DMS application. When file upload to box fails or if the file fails to render you see this error . Support has a custom script which will fix this error as I have done so in the past . You can check which file failed and for what reason under object : Rendition Status 

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Arnold de Vries (Application manager en Abacus Medicine B.V. (A/S))
14 oct 2021, 9:30
How to solve a CAPA approval error: CAPA Action Plan canceled

We're using Salesforce Trackwise Digital, of which I just became an admin. We have an issue with the approval of the CAPA, as the requirement is that all CAPA Action Plans must be approved in order to approve the CAPA itself. However, one of the CAPA Action Plans is canceled, which prohibits the approval. How can I solve this?

How to solve a CAPA approval error: CAPA Action Plan canceled

 

CAPA-01082.png

All help is much appreciated! In the mean time, I'll be searching for an answer myself. :)

 

#Data Management

3 respuestas
  1. Navneet Kamat (Independent)
    5 feb 2023, 18:10

    Hello Arnold , 

     

    This issue is coming from Trackwise Digital Workflow rules --> child configuration. You allow parents records to progress only when child record is at certain state . This is configured under TWD workflow rule object . 

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Stefanie Weiss (Pascoe pharmazeutische Präparate)
5 nov 2020, 10:46

Hello everyone,

I have a small question about the connection between Salesforce (App: TrackWise Digital) and Outlook. 

 

Every outgoing email ends up in the spam folder of Outlook. The reason for this is probably that a cryptic key from Salesforce is attached to the sender address.

 

Examples:

 e389jr8010tc.1x-8goveai.cs100.bnc.sandbox.salesforce.com

 ynrbzv392s7gljot.0pobb.1x-8goveai.cs100.bnc.sandbox.salesforce.com

 

Apparently the email is forwarded by Salesforce.

 

Is this error known and is there a solution?

 

Thank you very much for your help

 

With best regards

André Fandrich

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Michelle Cox (Nephron)
2 nov 2021, 18:32
SSO question

"Response received from unauthorized source" error when attempting SSO.  Anyone have any ideas on this?  We have been on with support for hours trying to configure this.

 

@* MFA - Getting Started *

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