Discover Agentforce Service
Navigate Agentforce Service and perform basic configuration and tasks.
Explore Agentforce Service Features
Learn how Agentforce transforms how support gets done.
Descubra cómo Salesforce permite ofrecer un servicio más rápido y personalizado.
Potencie al máximo a sus agentes con herramientas de omnicanal y una plataforma de servicio inteligente.
Discover the tools and features you need to improve your customer service operations.
Boost feature setup, user adoption, and sales productivity for your business.
Give your customers the support they need with Agentforce Service.
Customize Your Case Management
Configure el servicio al cliente para su negocio.
Resolve cases faster and delight customers with Slack.
Assemble an expert team to solve customer problems quickly with swarming.
Discover an AI-powered console that makes customer service faster and smarter.
Make support reps successful and efficient.
Discover how the Service Console app can help you business.
Automate Service Processes
Use automation to speed up your customer service.
Elevate customer service with Enhanced Omni-Channel.
Route customer cases to the right service reps.
Set up rules to help you prioritize, distribute, assign, respond to, and escalate records
Use Omni-Channel to manage the priority of work items.
Streamline your customer support processes.
Build a Knowledge Base
Utilice Lightning Knowledge para crear una base de conocimientos a fin de ofrecer una mejor atención al cliente.
Prepare su base de conocimientos para optimizar el contenido generado por IA.
Create a knowledge base of articles that can be securely shared.
Customize the site to suit your needs and match your brand.
Improve customer relationships and decrease service costs.
Use AI and your Knowledge base to transform your company’s service
Create Multi-Channel Service
Boost your service experience.
Explore the agentic contact center with Agentforce.
Descubra las ventajas y capacidades de la cartera de mensajería de Service Cloud.
Learn how Salesforce uses its own technology
Track Service Performance
Discover customer service insights from your data.
Gather and analyze detailed customer data
Create reports and visualizations that help you track service activity and KPIs in real time
Check your call center performance in real time using Omni Supervisor tabs.
Transform Customer Service with Agentforce
Discover how Salesforce doubles self-help success for customer support with Agentforce
Leverage AI for translation and use automated summaries for quicker case closure.
Utilice la IA para mejorar el servicio de atención al cliente y aumentar la productividad del equipo.
Observe cómo la inteligencia artificia está cambiando el servicio de atención al cliente, desde chats de bots hasta análisis.
Descubra cómo los agentes con IA ayudan a los clientes con respuestas autónomas y naturales basadas en datos.
Get ahead of issues before customers reach out.
Empower your service reps with powerful AI features
Use Agentforce to create and customize agents for use cases.
Descubrir más
Consulte otros productos de Salesforce para averiguar la manera en la que pueden ayudarle a crear recorridos de clientes más personalizados y tomar decisiones basadas en datos.