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+500 puntos
Módulo
Knowledge-Centered Service with Service Cloud
Handle customer requests using the Knowledge-Centered Service methodology.
Add to Favorites
Agregar a Trailmix
~50 minutos
Get Started with Knowledge-Centered Service
~10 minutos
Incompleto
Manage Article States
~10 minutos
Incompleto
Set Up Lightning Knowledge for KCS Users
~10 minutos
Incompleto
Optimize Article Search and Quality Audits
~10 minutos
Incompleto
Use Evolve Loop to Improve Your Process
~10 minutos
Incompleto
~50 minutos
Disponible en la siguiente ruta
Mejorar Service Cloud con Lightning Knowledge
