Record created in Service cloud and synced with marketing object and matching the journey criteria however somehow not entering to journey. Journey history is clean which was working perfectly till 23rd October.
Adding image of
1- record field history tracking
2- Query from marketing
3- Journey screenshot to check the criteria
#Marketing Cloud #Journey Builder
To troubleshoot why records are syncing from Service Cloud but failing to enter your journey, start by verifying that the data extension populated by your query actually contains the expected rows matching the entry criteria. Since Journey Builder evaluates records based on the initial evaluation criteria, ensure that all fields referenced in your filter (such as status fields or IDs) are populated correctly at the exact moment the contact is injected. If the query results look correct, check your Journey Builder contact configuration and entry source settings to confirm that re-entry mode is properly configured and that contacts aren't being suppressed by prior journey history or exclusion rules. Reviewing the contact history for a specific failing record in Marketing Cloud can also help pinpoint whether the evaluation failed at the entry source or further down the path.
