In our Salesforce org, we are seeing the following notification:
"Your org stops syncing with Microsoft when Exchange Web Services (EWS) retires starting October 1, 2026."
We checked our Einstein Activity Capture (EAC) settings and noticed that Google G Suite
is currently connected. We do not have a Microsoft Outlook account connected to EAC.
Based on this configuration, we have a couple of questions:
- Since our EAC configuration is using Google G Suite, do we still need to upgrade the authentication method from Exchange Web Services (EWS) to Microsoft Graph API?
- Since Outlook Integration & Sync is enabled, does this require us to migrate from EWS to Microsoft Graph API even though Google G Suite is the connected account in EAC?
- If the Microsoft Graph API upgrade is still required, what is the recommended authentication level/permission level that should be configured for the Salesforce app in Azure?
- Is there any impact on our current EAC functionality if we continue using Google G Suite and do not have Microsoft Outlook connected?
I have attached screenshots of our current configuration for reference.
Any guidance from someone who has already handled this EWS retirement transition would be greatly appreciated.
#Einstein Activity #Einstein Activities Capture #EAC #Salesforce Admin #Salesforce Developer
Whether you are using it or not, you have the Outlook Integration toggle "On." This may be triggering the Notification.
The documentation on this is pretty dense. I had to complete the setup of EAC (which we don't actually use in our org, but we had started the Setup a while ago and stopped) and complete the transition to Microsoft Graph before the notification would stop.
