I Tableau server .hyper published data source, getting this issue. I have whitlisted all the shared folders in the Tableau server by using the TSM commands, still I'm facing this issue This job failed on Apr 17, 2026, 4:02 PM after running for 0.4 min because of: com.tableausoftware.server.status.reporting.TableauRuntimeException: [SQLSTATE:58S01] error opening database 'pricing_analytics_db_data': There was an error during loading database: The specified storage resource cannot be accessed: The directory of the specified storage resource is not whitelisted. DatabaseId: "hyper.file://altableau02/ftp/pricing_analytics_db_data.hyper" Unable to connect to the Tableau Data Extract server "". Check that the server is running and that you have access privileges to the requested database.
And an addition to @DIEGO FERNANDO MARTINEZ RODRIGUEZs comments. The options set in tsm needs to match exactly the format used in the workbooks. If you are using both \\server\folder\file and \\server.domain\\folder\file, you will need add both \\server and \\server.domain
to the whitelist.
Any subfolders to the specified folder are automatically whitelisted so if you add
\\server\ to whitelist, that will allow both \\server\folder1 and \\server\folder2. If you only want to allow files from folder1 but not folder2, you should add \\erver\folder1 to whitelist instead. And don't use mapped letters in datasources, the server is running under a separate acccount that does not necessarily have the remote folders mapped under the same letter or at all, use the URI instead
