Unable to Open Salesforce Support Case – My Cases Page Infinite Refresh Loop

Hello everyone, 

I’m having an issue with Salesforce Help that is preventing me from opening a Support Case.

I need to request a correction to my Legal Name in Trailhead Academy so that it exactly matches the legal name shown on my passport. I need to have this corrected before taking a Salesforce certification exam, in order to avoid any issues with my identity verification during the certification process. 

My Trailhead account is already connected to my Gmail account. However, when I try to access Salesforce Help and open a Support Case, the My Cases page enters an infinite refresh/redirect loop

and keeps refreshing continuously, so I am completely unable to create a case. 

I have already tried the following:

• Logging out and logging back in.
• Using a private/incognito browser window.
• Accessing Salesforce Help without other Salesforce sessions open.
• Logging in using the Gmail account that is linked to my Trailhead account.

The problem still occurs. In fact, after I log in with my Gmail/Trailhead account, the My Cases page starts refreshing continuously and never allows me to proceed.

Because of this issue, I cannot open the official Salesforce Support Case that I need in order to request my Legal Name correction. 

Could someone from the Trailhead/Salesforce Support team please help me with this issue or let me know if there is another official way to contact Salesforce Support

and submit my Legal Name correction request? 

I am ready to provide my passport as proof of my correct legal name through a secure Salesforce channel. 

Thank you for any help!