I'm trying to complete the 'Set Up Salesforce Knowledge' trail and have created a new hands-org for this. In the first module ('Configure Salesforce Knowledge') the instructions are to go to "Service Setup" - this does not exist / isn't visible in the created org but "Saleforce Go" is, but doesn't have the component that the module requires - I have used every search function to no avail. Is it possible to turn "Service Setup" back on in the org? Is there an updated trail using "Salesforce Go"? Thanks P.S. This could be a really good use of a Knowledge Base, showing what needs to be updated when functionality is retired!
I'm having the same problem, but I cannot even find Knowledge Settings in the Quick Find box in Setup.
Could someone please help me?
