Hello, I’m reaching out for help or to get some experience.
After configuring Education Cloud's "collect recommendations" feature, I tested the process by logging in as an applicant, starting an application, and requesting a recommendation.
The process creates the Contact and the Application Recommender records, which trigger the Send Recommender Survey flow. However, the recommender never receives the survey invitation email.
My assumption is that the Send Survey Invitation flow action attempts to create a SurveyInvitation record, but the applicant's Community Plus license may not grant the permissions to create SurveyInvitation records. Has anyone else experienced the same behavior?
#Education Cloud
Yeah, that’s likely a permissions issue. SurveyInvitation is a standard object but Community Plus users don’t get create access by default. Try giving the profile or a permission set Create on SurveyInvitation and Survey objects, then retest. Also make sure the survey itself is active and has a public link enabled.
