Hi everyone. After years of appearing on our Experience Site without issue, our "Community Manage Collaborators" button has disappeared from our site.
What currently appears in our Website Builder:
What should be appearing:
Funding Request Collaboration is currently enabled at Custom Metadata, as well:
We did notice that our "Grants Management" Permission Set Feature License has been disabled - but none of the users who were previously assigned that permission set were actively publishing or working on the site, as of late.
Thank you to anyone can help resolve this issue!
Yes, what @Taz B said is correct. This is specifically part of the grants management (managed package) product released in 2020 that does require annual subscription to use. So if you no longer pay for grants management licenses, this will no longer function. You should see something like this when you go into company settings, under Permission Set Licenses - it doesn't matter if they were ever assigned, but not having them means you no longer have the grants management product subscription.
If you check your active contracts, you should see grants management as a product (either unlimited or enterprise edition). If you no longer see this, then that's why the collaborate button is missing. If you are still paying for the product and not able to use that feature - open a support case for nonprofit products. Hope that helps!
