How do I overcome this integration problem with Mailchimp/Salesforce. Mailchimp syncs every new subscriber as a new contact SF. The criteria is based on solely on the email address meaning that we receive many duplicates of current SF contacts . If I try to merge the contacts in Salesforce, Mailchimp dutifully recreates the same data and syncs it again as a new contact in SF. How do I break this loop?
2 respuestas
To prevent duplicate contacts in Salesforce when syncing with Mailchimp, adjust the integration settings to match and merge contacts based on more than just email addresses. Ensure Mailchimp is configured to recognize and sync with existing Salesforce contact records rather than creating new ones.
