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On the last step of the challenge, I am getting this error when trying to save the case details. The contact clearly exists in the system so I'm not sure why this error is occurring.

Contact Name -

 

NewCaseError2.png

4 respuestas
  1. 3 oct 2023, 8:47 p.m.

    @Brad Thompson It could be helpful to review the lookup filter for the Contact Name field on the Case object. It's possible that the filter has some specific criteria that the selected contact is not meeting. To check the filter, go to Object Manager > Case > Contact Name, and you should be able to see it. You can try deactivating it to see if that resolves the issue.

     

    It could be helpful to review the lookup filter for the Contact Name field on the Case object. It's possible that the filter has some specific criteria that the selected contact is not meeting.