My users (and myself) are seeing a few instances of emails showing simply as "Emails are not shared with you" in the Activity Timeline in LEX despite the fact that I (the SysAdmin) have set both the system default Einstein Activity Capture (EAC) sharing setting to "Share with Everyone" AND all of my current EAC users have set their personal sharing setting to "Shared with Everyone".
Switching each users personal EAC setting to 'Don't Share' and then immediately back to 'Share with Everyone' and refreshing the activity timeline page also did not resolve the issue.
There are several posts on this issue already (including a KB article), however, none of the proposed solutions has yet worked for me. I have read many of the EAC Help articles. I have also checked Known Issues under Einstein Activity Capture and did not see anything directly related.
Related Trailblazer Community posts:
- https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8uyESAR
- https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8K9FSAV
- https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A7dNBSAZ
QUESTION: Does anyone have other fixes?
#Einstein Activity Capture #Email #Activity Timeline #Sales Cloud
Answer: After working with Salesforce Support, it seems the answer to my original query is that this is expected behavior for the 'locked' emails in question because they are auto-classified as 'Sensitive'. My samples were system-generated Google Calendar events. The owners of those Event Emails generally should be able to manually unlock them by changing the sharing settings for the individual instances, however, as noted above, I am seeing at least one instance where the attempt resulted in an as yet unexplained Internal Server error. This has been submitted to Salesforce Support under a separate case (low priority) which is now being actioned.
