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I have built a Journey in which I have included some SMS sending actions and, although the users are correctly assigned to these paths, the SMS's are not sent.

 

I thought it was because of the format of the mobile phone, as some did not start with 44 and others started with +. So I cleaned up the format through a Query.  Now, although all phones have the correct format (i.e. 44#########), it still doesn't work. 

 

Does anyone know what might be happening or how I can fix it?
3 respuestas
  1. 26 feb 2021, 14:53
    Hi Manoj, 

     

    It was a blackout window problem. We created a test of the Journey by removing this configuration, following the indications of the support team, and it worked correctly.

     

    Anyway, thank you very much for your reply.  
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