Hello,
We'd like to send subscribers (added via synced DE) who are in a Journey a survey, add the information they submitted to their record in Sales Cloud, and then do a decision split based on their survey response.
I'm hoping someone can point me to a best-practices, or example of a way to conduct a survey with subscribers and incorporate the answers they submitted back into their MC/SC records. My company currently uses FormStack and I was initially thinking we could use that to update SC records and let the data sync again before running the data split. Is there a way to autofill fields with subscriber data I already have (i.e. someone's email)? Should I be using the Survey object in SC? Is this the type of thing that I should build with a CloudPage and Smart Capture?
Thanks in advance for any suggestions.
Hi @Jack Saxe-Staral you might be interested in the next MC Tech Lounge, Web Studio - Using CloudPages to Engage in the Web and Mobile Channels: http://sfdc.co/MCTechLounge #CloudPages