Hello everyone, 

here is the homework for next week:

1. Service Cloud (incl case queues, escalation rules): https://trailhead.salesforce.com/content/learn/modules/service_basics
2. Entitlement management: https://trailhead.salesforce.com/content/learn/modules/entitlements
3. Extra (if you have time), validation rules: https://trailhead.salesforce.com/en/content/learn/projects/improve-data-quality-for-a-cleaning-supply-app

see you next Monday