Hello,
Our Technicians perform repairs at customer sites.
In order to ensure that they have everything they need for the repair, they are often transferred more spare parts than they will actually use. Any unused parts are then returned to the central warehouse (via Transfer request who another user create in Certinia).
However, this creates an issue with inventory updates.
When a Transfer Request is received, the parts are automatically added to Product Items.
When the parts are issued from the Field Service warehouse, since they are not consumed against a Work Order, they currently have to be manually removed from the Technicians’ Field Service warehouse based on the return transfer.
This is a lot of manually work, we have around 80 Technicians and have a lot of transfer reguests for returned parts.
What good practice advice you can share with me?
Our implementing company can't create us a working automation for outbound transfer.
We are in this situation near 2 years and in we dont see a workable solution...
Thanks in advance
#Field Service App #Inventory Item #Product Transfer
