One of our Entry Events in Marketing Cloud Journey Builder stopped admitting contacts. It uses a Data Extension to get the contacts. The issue was discovered on September 17, 2026, but the last contact entered the journey on June 2, 2026. Since then, over 6,000 new records in Salesforce that should have entered the journey have not been admitted. The Entry Event stopped working exactly 365 days after the Data Extension was created (6/3/25), which may indicate an expiration or configuration issue. No errors are reported; contacts are just not entering as expected.
Other aspects of our Marketing Cloud seem to be fine, including many 1-off sends.
Any suggestions?
#Marketing Cloud #Journey Builder
@Charles Spring There are a few checks that you can perfrom -
- Check if journey status is active.
- If it is associated with an automation - review the automation as well.
- If above two are in place and records are being added in the data extension then check the contact evaluation. Click on entry source and then click "View Event Results" > Contacts Evaluated. See screen-shot for better understanding -
Please share your finding here if everything above looks fine in your journey.
